ComputerHunter.org

 

Why Do Marketers Lie in their Emails?


Coming as I do from a direct response and direct mail background, I'm familiar with the various copy lines used to encourage people to open envelopes.

A teaser line. An offer. A time limited deal. There are numerous ways to increase the open rate of an offline direct mail piece. Some are straightforward, some are compelling, others are plain feeble.

But I don't recall ever having received a piece of direct mail that had an outright lie printed on the envelope.

And I don't expect to. Why would a company do that? If the lie is revealed the moment I open the envelope, then the cat is out of the bag. The company can't be trusted. I would never buy from them.

In my experience, companies in the offline world are smart enough not to put their brand and reputation at risk by over-stepping the mark with their 'come hither' copy lines.

But this doesn't seem to be the case in the online world.

A colleague of mine recently received a B2B email with the subject line:

Fw: Please help - unable to reach your IT person

Of course, nobody had tried to reach any IT person. It was just a sneaky lie written to increase the open rate. And it succeeded. The email was opened. But after a few moments it became apparent that the company had lied. Hello delete button.

But what if my colleague had responded? What if he had been interested in the service being offered? What if he wanted to create a relationship with the vendor but, at some moment, while browsing his inbox, he came to realize that the opening line to the relationship, that first 'Hello', was just a lie?

The low cost of email has created two layers of marketers. The first layer comprises legitimate companies who would stay clear of lying in their subject lines.

The second layer is made up of the smash-and-grab marketers, who will do anything to take your money before you have had time to think through your decision.

This may all seem obvious. After all, you and I would never lie just to get an email opened, would we?

I mention it for two reasons. First, because I have received emails from legitimate companies that come horribly close to lying in their subject lines.

Second, when companies enter into partnerships or affiliate relationships, they often lose control of how those partners promote their products or services. Which is why sometimes you see a legitimate company being pitched in a very crude and misleading way.

The bottom line is to remain aware of the damage that dishonesty does to your brand and reputation.

Nick Usborne is a copywriter, author, speaker and advocat of good writing. You can access all his archived newsletter articles on copywriting and writing for the web at his Excess Voice site. You'll find more articles and resources on how to make money as a freelance writer at his Freelance Writing Success site.







Google News - Top Stories

Reuters

Fed to Purchase US Commercial Paper to Ease Crunch (Update3)
Bloomberg - 1 hour ago
By Craig Torres Oct. 7 (Bloomberg) -- The Federal Reserve will create a special fund to purchase US commercial paper after the credit crunch threatened to cut off a key source of funding for corporations.
Treasurys off as Fed plans to buy commercial paper MarketWatch
Business loan bailout CNNMoney.com
Houston Chronicle - Reuters - Forbes - The Miami Herald
all 1,152 news articles


Seattle Post Intelligencer

About That Middle-Class Tax Cut . . .
Wall Street Journal - 47 minutes ago
By WILLIAM MCGURN As John McCain heads into the second round of presidential debates tonight, Yogi Berra's words come to mind.
Debate Preview: Town Hall Format May Not Help John McCain This Time U.S. News & World Report
Obama gaining in 5 battleground states, polls say CNN
Los Angeles Times - Reuters - FOXNews - Beyond Chron
all 1,441 news articles


Times Online

Thai Army Sends Troops to Help Police Keep Peace
Washington Post - 50 minutes ago
Thailand's military agreed Tuesday to deploy hundreds of unarmed soldiers to the streets of Bangkok to help police restore order after violent clashes between police and protesters that left at least 1 person dead.
Thai troops patrol Bangkok after clashes Reuters
Woman dies as protesters clash with Thai police Los Angeles Times
AFP - Bloomberg - New York Times - International Herald Tribune
all 1,127 news articles


AFP

Iran Withdraws Claim on US Plane
New York Times - 53 minutes ago
By ALAN COWELL PARIS - An Iranian news agency said Tuesday that a United States warplane had been forced to land in Iran, but the Pentagon said there was no evidence to support the claim, and Tehran moved quickly to play down the claim.
NEW: US says Iranian officials forced down business jet CNN International
Officials discount report that U.S. jet forced to land in Iran Los Angeles Times
Bloomberg - Times Online - Voice of America - Washington Post
all 489 news articles


New York Daily News

Bloomberg Denies Rift With Lauder Over Third Term
New York Times - 39 minutes ago
By David W. Chen LONDON - Is the Bloomberg-Lauder term limits deal falling apart? No, says Mayor Michael R. Bloomberg, who is traveling in London.
2 Term Limits Bills And A Resolution New York Daily News
City Lawmakers get First Look at Term Limits Bill Today WNYC
New York Times Blogs - Kansas City Star - The Star-Ledger - NJ.com - Education Week News
all 299 news articles

Google
 

Copyright © 2006 Computer Hunter - A Division of Arthur´s Job Base