ComputerHunter.org |
|
|
|||
|
 |
Setting Goals and Obtaining Results
GOALS SHOULD BE QUANTIFIABLE: It should be possible to analyze every goal in terms of specific quantifiable objectives. Naturally, for certain tasks, measurement of objectives will be more difficult to attain; the key is to make every effort to reduce each goal to its most quantifiable form. For example, a customer service department might have the following general goals: 1. To increase output on customer acknowledgments. 2. To boost the number of customer telephone inquiries that are handled. 3. To distribute mail in a timely manner. As described, the above goals are completely immeasurable. It is almost certain that the manager's expectations will not be met. The solution: Quantify these goals in a realistic, feasible fashion that will also insure departmental productivity: 1. To type 10 customer acknowledgment letters per hour. 2. Handle a minimum of 15 telephone customer inquiries per each two hour shift. 3. Open, sort, and distribute all mail for the third floor before 10 a.m. each working day. GOALS MUST BE SET IN A PROPER CLIMATE: A conducive climate (where the employees do not feel threatened and are encouraged to ask for clarification) provides the possibility of two-way feedback. Such a setting insures that a transmitted goal or objective will leave no room for doubt as to what is required. Consider this example: the department head of inventory-control specialists who approaches all the specialists at once. She presents a department goal and in front of all the specialists, identifies how each will participate in the goal. Unless this is followed up with individual meetings with each specialist to discuss his or her role, it is likely that none of the specialists will approach the department head for any sort of discussion and, consequently, the goal will never reach fruition. AVOID THE VAGUE AND AMBIGUOUS: Objective: "To increase the output of sales training programs for international personnel." To almost any listener, some or all of the following questions may come to mind in response to this goal. "What does output mean?" If there is no room for measurement, how will we know when the goal is met? What is the time period involved? In addition, there is the vagueness of the term "international personnel." Does it mean all personnel now based overseas, or could it include home office people based in the United States who are responsible for overseas operations? Ambiguous wording leads to such confusion, jeopardizing the success of what might be an otherwise reasonable, attainable goal. Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
Google News - Top Stories
|
|
|
|
RELATED ARTICLES
Make Your Dreams Reachable All too often, we may be envisioning a level of success, which is far beyond what we can realistically accept and thus fall short of full manifestation. However, if we can envision a period of time in which our success can gradually increase, quite often our subconscious can more easily accept it. However, allowing ourselves to get comfortably accustomed to a steadily increasing flow of abundance in our lives tends to stabilize it for us. Creative Visualization: How to Supercharge Your Goal Setting Do you know the single best way to "supercharge" any goal setting program you use is through visualization? Keep That Focus! One of the things most critical to home business success is defining one's goals. We are continually reminded to write them on paper, giving ourselves a deadline to meet them, so that we can remain focused on our ultimate dreams. 2003... Got Goals? Ask anybody on January 2nd 2003 if they have New Years Resolutions or goals and nine out of ten will say, "Yes!" ...Ask the same people about their resolutions three months later and they'll look at you like a small goat discovering a new fence for the first time. Business Goal Setting and Then Following Through Your business can't go according to plan if you have no plan. Living The Real Life Beyond Goal Setting In many of his wonderful talks the motivational speaker Zig Ziglar states "you've got to have goals." Have you ever asked yourself why? Weave Your Own Web Many elementary school children know the miracle of Charlotte's Web. Weaving the words "Some Pig" into the center of her web, Charlotte keeps Wilbur from the frying pan. E.B. White's story provides some fascinating guidelines for web spinning. Requirements for Successful Goal Setting and Achievement Benefits of Goal Setting Is Personal Goal Setting REALLY Necessary? What is your reason for setting a goal? Forming Effective Habits Leads To Success You had your new years resolution all set. You knew exactly what you needed to do, maybe you even got off to a fantastic start. Then suddenly out of nowhere you realize that your intended goal appears to be completely out of sight. S.M.A.R.T. Goals (excerpted from the Jim Rohn One-Year Success Plan) Know What You Want Out Of Life At this point in time you have an opportunity to really analyze your life. Where you are right now and where you want to be in the future. Now is your chance to take a close look at what you would really like to do with your life. Perhaps you have never dared to choose a path based on your true desires, you have purely gone with the flow. This is now your chance. Goal-Mapping Goal-mapping is like a treasure hunt, you must first start out by knowing what you are looking for. Be very specific on what you want without limiting yourself. The next step is charting out what course of action you must take to get what you want. I encourage women to map out a treasure hunt on what they want in life, and to use that chart to reach their goals. That is exactly what I did to get my Ph.D. degree. I knew that I wanted to get my degree in psychology, and to write a book. My goal was to use my dissertation as a self-help book, and with the successful completion of my dissertation I could be awarded my degree. I enrolled in the Ph.D. program and completed all my core courses. Goals On The Wall - What Do Minnie Driver And Genghis Khan Have In Common? Surprisingly few people regularly make lists of their goals and even fewer put their lists where they can see them. This article suggests that it is worth doing both. It also takes a look at the life goals of Minnie Driver and Genghis Khan. Achieve Your Desires By Scoring Goals Do you have a desire? Silly question I know because everybody has desires, just not the same ones. Of course there are many that most of us share like those old clichés of health, wealth, and happiness. But there are some that are exclusive to a certain group of people. For example; a musician may desire to play at the Albert Hall but have no interest in constructing his own website. But enough rambling, it's time I got to the point. Taking Action is Essential for Self Improvement and Success Much has been written about writing down goals and regularly reviewing and updating them as a major party of self improvement and success. Likewise, it is considered that a plan for the achievement of any goal, and breaking major goals into manageable steps are essential. If you are thinking of stating a new business or any major undertaking, thorough research is certainly required. It is also unlikely that any new businesses will get far without a well written and researched business plan, and the chances of raising money from a bank without one are probably zero. Ask yourself, So what? Neil Armstrong made his first moon walk on July 20, 1969, two months before I entered college. I remember that many Americans were euphoric about this accomplishment. There were songs written, celebrations, ticker tape parades, and coins depicting an eagle landing on the moon. Setting Goals and Obtaining Results GOALS SHOULD BE QUANTIFIABLE: It should be possible to analyze every goal in terms of specific quantifiable objectives. Naturally, for certain tasks, measurement of objectives will be more difficult to attain; the key is to make every effort to reduce each goal to its most quantifiable form. For example, a customer service department might have the following general goals: 1. To increase output on customer acknowledgments. 2. To boost the number of customer telephone inquiries that are handled. 3. To distribute mail in a timely manner. As described, the above goals are completely immeasurable. It is almost certain that the manager's expectations will not be met. The solution: Quantify these goals in a realistic, feasible fashion that will also insure departmental productivity: 1. To type 10 customer acknowledgment letters per hour. 2. Handle a minimum of 15 telephone customer inquiries per each two hour shift. 3. Open, sort, and distribute all mail for the third floor before 10 a.m. each working day. Simple Ways to Super-Charge Your Goals and Make Them Work! Goals. Most people have a love-hate relationship with goals. They love them because they are such a great idea and a wonderful way to motivate us to achieve, as well as evaluate our progress, but hate them because for many, they more often than not go unattained and simply frustrate them. This isn't what goals should do! When You See Money as a Tool in Your Goal Setting Process, You Will Lead a More Balanced Life Where Does Money Fit In the Goal Setting Process?
|
|
|
|
|
