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Minimising Conflict With Effective Communication
Did you know there are 5 types of communication that lead to conflict?Let's look at them... Definition of 'Conflict'It helps if we first define what we mean by 'conflict' Conflict is an expressed struggle between at least two parties, both of whom perceive interference from the other towards achieving their goals
The importance of a team's values to communicationThere are negative team values that can actually sabotage good communication within a team. For example: As long as I do a good job that's all that matters to me Problems are the result of other people's mistakes If someone 'stuffs up' it's their problem Such values induce competition, not co-operation and collaboration. These team values destroy teamwork!
Positive team valuesThere are 5 key values that aid co-operation and cohesiveness within a team: We are all in this together No member is more important than another Open, honest communication is essential Everyone needs open access to information We all need to focus on the team's goals, aims and mission
The 5 types of negative communication that lead to conflictNegative communication Blaming communication Superior communication Dishonest communication Selective communication
Managing personal criticismIt is always discomforting to be on the receiving end of criticism. It hurts! Ouch! But there are ways of managing your feelings when someone 'has a go at you'. 1. Listen to understand
2. Don't go into 'defensive' mode 3. Use an 'I message'- such as, "When I am just simply criticised I feel angry and hurt and disregard the information. However, I would welcome constructive feedback." When you match consumer psychology with effective communication styles you get a powerful combination. Lee Hopkins can show you how to communicate better for better business results. At Hopkins-Business-Communication-Training.com you can find the secrets to communication success.
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